last updated 8 June 2020
California COVID-19 INDUSTRY GUIDANCE: Hotels, Lodging, and Short Term Rentals June 5
Recommended effective date no sooner than: June 12, 2020
Short Term Rentals
Summary below. See web page above for details and Hotels.
- Only rent unoccupied units. Cannot rent rooms or
spaces within an occupied residence until otherwise notified.
- Offer self or remote check-in and checkout.
- Implement standard check-in and checkout times, and avoid
early arrivals or late departures to minimize the possibility of disrupting the
enhanced cleaning process between guest stays.
- Appropriate signage should be prominently displayed at the property
entrance and other strategic locations on the property outlining proper
face covering usage and current physical distancing practices in use
throughout the property
- Take the proper steps to thoroughly clean and disinfect the rental unit
after each guest stay. This includes wiping down and cleaning and
disinfecting all high-touch areas, including bed rails, tables, TV remotes,
headboards, countertops, kitchen appliances, refrigerator handles, stove
knobs, mirrors, and other items.
- Remove all leftover recycling, garbage, and trash from the rental unit.
Line all the garbage cans, which will make it easier to dispose of tissues
and other waste. Empty any food items the previous guest may have left
in the refrigerator, freezer, and pantry.
- All linens must be removed and laundered between each guest stay,
including items that appear to not have been used. When cleaning
bedding, towels, or other laundered items in rental units, wear disposable
gloves when handling dirty laundry and discard them after each use.
Wash hands with soap or use hand sanitizer immediately after gloves are
removed. Do not store extra linens or in the rental unit. Provide such items
only on request.
- Do not shake dirty laundry. This will minimize the possibility of dispersing
virus through the air. Launder items as appropriate in accordance with
the manufacturer’s instructions. Launder items using the warmest
appropriate water setting for the items and dry items completely.
- Clean all soft surfaces based on the manufacturer’s instructions. This
could include items like carpet, bedding, curtains, and upholstery.
Remove visible dirt and grime and then clean with the appropriate
cleaner for the material. If possible, machine-wash items according to
the manufacturer’s directions.
- Kitchen items, including pots, pans, and utensils, must be cleaned
between each guest stay. All dishes must be washed, including the ones
in the cabinet and others that may have been left in different rooms.
Provide adequate dish soap and new, unused sponges for each guest
upon arrival. Consider replacing utensils with one-time use dinnerware, if
After each guest stay, properly clean all appliances and kitchen areas,
including refrigerator shelving, the oven stovetop, coffee-makers,
toasters, pantry shelves, and other areas.
- Vacuum cleaners must be equipped with HEPA filters. Do not sweep
floors with a broom; use a vacuum cleaner instead.
- Bathroom toilets, showers, bathtubs, sinks, cabinets, and shelving should
be sprayed with a multi-surface cleaner approved for use against
COVID-19 by the EPA. Mirrors and any glass should be properly wiped
down. The bathroom floor should also be vacuumed and/or mopped.
- Equip the rental unit with additional hand soap, paper towels, toilet
paper, disinfecting spray or wipes, and hand sanitizer.
- If using an external or professional cleaning company, communicate
expectations and plans for cleaning and disinfection standards, and get
periodic confirmation that they are being followed by the contracted
- Communicate with guests on the cleaning and safety measures
implemented, both pre-stay and during stay, via the listing content and
property information booklet. Ensure guests understand all check-in and
checkout protocols and any updated building or amenity policies (e.g.
changes to services in apartment buildings).
- Service requests should be considered with regard for the safety of
maintenance providers and guests. To limit exposure, defer nonessential
maintenance while the rental unit is occupied and handle only
emergency or urgent issues as allowed by applicable law where possible.
- Ensure that any HVAC/air filters have been replaced per the
manufacturer’s directions. Consider whether more regular replacement
of the filters is necessary. Use high filtration efficiency filters. Do not touch
the surface of used air filters and remove and dispose of them with
minimal disturbance using disposable gloves.
- Consider instituting a 24-72 hour waiting period after a guest checks out
before cleaning the rental units.