Basic Info | Functions | wiring diagram | Install Notes

Offline
If Ecobee is offline in app or
Please try hard rebooting the device by gently removing it off the wall without twisting or turning and then plugging it back in after 10 seconds. Please let me know if that helps.

Basic Info
THere wasn't an Ecobee 4 user guide see Ecobee 3 User Guide

If you contact support they will ask for this information:
 

  (Model 4 not available. Functions are the same except no Alexa)
Ecobee Support

The ecobee thermostat will stop working with a power outage. You can use the old thermostat. See Backup thermostat.

Settings:
  What are Activities and Comfort Settings?
  How to add a Comfort Setting into my schedule
  What Alexa voice commands can I use with my ecobee devices?
  Room Sensor: FAQs, Setup Guide, and Troubleshooting

If you need to speak with a Customer Support Representative, please call us at 1-877-932-6233.
Agents are available from 8:00AM-12:00AM EST (Monday to Friday) and 9:00AM-9:00PM EST (Saturday and Sunday).

Functions: See ecobee-quick-guide.png displayed below

See more Questions and Answers

From: noreply@ecobee.com
At: 5:18 AM (15 hours ago)

to: mcbridecabin@gmail.com

don mcbride, you have an alert message from ecobee for thermostat: cabin kitchen thermostat (511810393131):

The current temperature is 48 which is below your threshold of 49. Please ensure that your equipment is functioning properly.

Wiring Diagram

Gas Valve with old wiring

Old thermostat Emerson M30